Technical Support



Terms & Conditions


    1. General. General Biosystems Inc. Inc. and its subsidiaries and affiliates (individually and collectively “General Biosystems Inc.”) are providing custom or contract research services in life sciences industry. This Standard Service Agreement and any schedule(s), attachment(s) and exhibit(s) agreed and executed by General Biosystems Inc. and service purchaser (“Service Agreement”) shall govern the provision of all custom/contract research services (“Services”) by General Biosystems Inc. to service purchaser. Service purchaser is hereby referred to as “Client.” General Biosystems Inc. and Client are hereby collectively referred to as “Parties.”

    2. Service Agreement. Unless acknowledged and signed by General Biosystems Inc. in writing, any additions or alterations by Client shall not bind General Biosystems Inc.. General Biosystems Inc.’s failure to object to any amendments, alterations, additions or proposals contained in any work order or other form or document from Client shall not be construed as a waiver of the Service Agreement nor an acceptance of any such amendments, alterations, additions or proposals.

    3. Scope of Work. A detailed scope of work (“Scope”) shall be provided by Client and attached hereto as schedule A. The scope of work shall specify the details of the work, the design, information desired, data and materials to be provided by Client, required completion time and all other matters relating to the completion of the Agreement. Client shall be deemed to assent to the terms of the Service Agreement by submitting the Scope. The submission of Scope shall be deemed as an offer by Client. The acceptance occurs upon the execution and acknowledgement of the Scope by General Biosystems Inc. in writing.

    4. Changes of Scope/Services. Changes to the Scope or Services must be agreed upon and authorized by representatives of General Biosystems Inc. and Client in writing. If such changes result in an increase in the cost and labor of the Services or affect the projected date of completion of the Services (or portions thereof), the compensation for the Services and/or completion date(s) shall be adjusted to a degree commensurate with such changes agreed upon by General Biosystems Inc. and Client in writing. Cancellation of Services in progress will result in a partial charge commensurate with the percentage of work completed at the time of cancellation, in addition to any approved expenses beyond recall at the time of termination which incurred prior to termination, and any other actual costs and charges incurred due to the early termination. General Biosystems Inc. has the right to terminate the Service Agreement without any liability to Client if no agreement could be reached regarding the changes and adjustment of compensation and costs by General Biosystems Inc. and Client in writing.

    5. Compensation and Payments. The Client shall pay General Biosystems Inc. for the Services within thirty (30) days from the date of the invoice(s), or, if applicable, according to the compensation rate and payment schedule as set forth in quotation attached as schedule B. Invoices shall be sent to Client upon completion of the Services and delivery of the applicable Deliverable(s) to Client, or, according to the schedule B. If Client defaults in any payment when due, General Biosystems Inc., at its option and without prejudice to its other lawful remedies, may delay performance, defer delivery, charge higher interest rate to the maximum amount allowed by law on undisputed amounts owed, and/or terminate the Services Service Agreement. All payments due hereunder shall be made in the currency specified by General Biosystems Inc. in writing in the Invoice.

    6. Taxes and Other Charges. Unless Parties agree in writing, Client will be responsible for any use tax, sales tax, excise tax, custom duty, inspection or testing fee, or any other taxes, fees, duties or charges imposed by any governmental authority, relating to or measured by the transaction, in addition to the prices quoted or invoiced in the Service Agreement. If General Biosystems Inc. is required to pay any such taxes, custom duties, fees or charges, Client shall reimburse General Biosystems Inc. thereof or provide General Biosystems Inc. an exemption certificate or other document acceptable to the authority imposing the taxes, duties, fees, or charges at the time the order is placed.

    7. Materials and Information. Client will provide General Biosystems Inc. with sufficient amount of its information and materials such as cells, compounds, samples, or other substances needed to complete the Services (“Client Materials”), as well as comprehensive data or information concerning the stability, storage and safety requirements of such Client Materials needed by General Biosystems Inc. to complete the Services. General Biosystems Inc. will use Client Materials in accordance with the Service Agreement and only in the execution of Services for the benefit of the Client. Unless otherwise requested by the Client, upon completion of the Services any remaining Client Materials will be destroyed. General Biosystems Inc. will not transfer or provide Client Materials, in whole or in part, to any third party, other than a subcontractor, without the Client’s prior written approval.

    8. Work Product. Client shall be the exclusive owner of and shall be in titled to all documentation, information, records, raw data, protocols, specimens or other work product supplied by Client and/or generated by General Biosystems Inc. as a direct result of execution of the Services (“Work Product”). General Biosystems Inc.’s method(s) or process(es) used in the execution of Services, laboratory notebooks or other records maintained with respect to the Services will be owned by General Biosystems Inc.. Upon completion of the Services General Biosystems Inc. will archive the work product for a period of one (1) year. The Work Product will be disposed and destroyed one (1) year after the completion of Services.

    9. Confidentiality. General Biosystems Inc. will treat all Data as proprietary and confidential and will not disclose the same to any person except its employees, consultants, and subcontractors to whom it is necessary to disclose the Data for purposes of providing the Services. If the disclosure is requested in any legal proceedings, General Biosystems Inc. will notify Client promptly prior to any disclosure to permit Client to oppose such disclosure by appropriate action. Client agrees to reimburse out-of-pocket costs and reasonable attorney’s fees if General Biosystems Inc. is obligated to testify or produce documents in any legal or administrative proceedings regarding the Services.

    10. Limited Warranty, Breach and Remedy. The Service Agreement is a contract for Services only. General Biosystems Inc.’s sole warranty with respect to the Services is that General Biosystems Inc. will perform the Services in accordance with the standard of performance set forth above. Client shall notify General Biosystems Inc. in writing of any claim for a breach of such warranty within one (1) month after delivery by General Biosystems Inc. of the final Deliverable relating to such Services. The sole remedy to Client for breach of such warranty shall be to require General Biosystems Inc. to re-perform the Services.


    12. Indemnification. Client shall indemnify and hold harmless General Biosystems Inc., its officers and agents from and against liabilities, claims, suits, actions, losses, costs, attorneys’ fees and expenses, judgments or damages, arising out of or connected with: (a) infringing intellectual properties of third party; (b) violation of any law; or (c) omissions, negligence, or willful acts, by Client, and/or its officers, employees, and agents in connection with the performance of this Service Agreement.

    13. Termination. General Biosystems Inc. may terminate the Service Agreement in the event that Client breaches or fails to comply with any material provision of the Service Agreement, and fails to remedy the breach or failure to the satisfaction of General Biosystems Inc. within fifteen (15) days of receiving written notice where the breach or failure is capable of being remedied,.

    14. Force Majeure. Except with respect to the obligation to make payment, neither General Biosystems Inc. nor Client shall be responsible for failure or delay in performance of its obligations related to the Services due to causes beyond its reasonable control, including but not limited to, acts of God, governmental actions, fire, labor difficulty, shortages, civil disturbances, transportation problems, interruptions of power or communications, failure of suppliers or subcontractors, or natural disasters.

    15. Additional Notes for Customer Services. General Biosystems Inc. provides clients with free consulting services including, but not limited to, design and digital assembly of sequence, choice of vector and cloning site, antigen sequence design, and help on choice of service packages. Client shall acknowledge and agree that these additional services are provided free of charge and are provided for informational purposes only. Client shall acknowledge that General Biosystems Inc. does not warrant or represent the accuracy or applicability of suggestions provided by General Biosystems Inc. customer service representatives as part of the free consulting services. Client shall agree that it remains Client’s responsibility to evaluate such suggestions before adopting them. Finally, by placing an order with General Biosystems Inc., Client will be deemed to have read, understood, and agreed to the above Service Agreement